Shipping policy

Ascending Goods — Shipping Policy 

Processing Times

Orders are processed within 1–3 business days. Processing time refers to the period required to prepare your order before it is shipped. During peak seasons or high‑volume periods, processing may take slightly longer.

Shipping Times

Ascending Goods partners with trusted third‑party suppliers to ship products directly to you. Because of this, shipping times may vary depending on the product and your location.

Estimated delivery times:

  • United States: 7–15 business days

  • International: 10–25 business days

Please note: These are estimates and not guarantees. Actual delivery times may vary due to carrier delays, customs processing, weather conditions, or other factors outside our control.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number (when available). Tracking updates may take 2–5 business days to appear.

Shipping Delays

Ascending Goods is not responsible for delays caused by:

  • Shipping carriers

  • Customs inspections

  • Incorrect addresses provided at checkout

  • Weather or natural events

  • High‑volume periods

We will always assist you in tracking your order and communicating with carriers when possible.

Lost or Stolen Packages

If your package is marked as delivered but you have not received it:

  1. Check with neighbors or building management

  2. Verify the shipping address provided at checkout

  3. Contact the carrier directly

Ascending Goods is not responsible for lost or stolen packages after delivery is confirmed. However, we will do our best to help you file a claim with the carrier.

Incorrect or Incomplete Addresses

Customers are responsible for ensuring that all shipping information is correct at checkout. Orders shipped to an incorrect address cannot be refunded or replaced until returned to the sender (if applicable).

Customs, Duties & Taxes

International orders may be subject to customs fees, import taxes, or duties. These charges are determined by your country’s customs office and are the responsibility of the customer.

Split Shipments

To ensure faster delivery, items in your order may ship separately. You will receive tracking information for each shipment when available.

Questions

If you have any questions about your order or shipping, please contact us at: 📧 ascendinggoods@gmail.com